General

Freevoice Telecom takes your privacy and the confidentiality of your business data very seriously. We understand that your phone system is critical to your business, and that you need to trust that system and the company that provides it fully.

This policy outlines the types of information Fonality may collect, and our commitment to keeping that information safe, secure and private.

Collection and Use of Customer Information

Freevoice Telecom provides a service where our customers upload and store their system configuration information and call statistics data on Fonality servers and equipment.

In addition, Freevoice Telecom software gives customers, at their discretion, the ability to record and save voicemails, phones calls and chats. All communications content is stored locally on the customer's Asterisk Server, and unless provided for under a separate service contract, Freevoice Telecom does not store any voicemail, call recordings, chats or other communications.

Freevoice Telecom does not review, edit, disseminate, or use individual customer information, data or communications in any way, except to investigate a technical support request initiated by a customer, to investigate a suspected Terms of Use violation or as may be required by law. We may use aggregated, non-identifiable usage statistics to assess system performance and scale.

No Monitoring of Customer Communications