Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Voice Mail Quick Reference
Feature 980 Leave Message
Feature 981 Open Mailbox
Feature 985 Norstar Voice Mail Directory Number
Feature 986 Transfer
Feature 987 Interrupt
Enter Mail Box -- Feature 981
To Leave a Message on another Mailbox
Checking Messages Record Message
2 Listen to Your Messages 3 -or- Feature 980
-or-
6 Listen to Saved Messages # To End Recording
Then: 1 1 Replay 1 Replay
1 Skip Backward * 2 Erase
2 Pause / Continue * # Accept
3 Skip Forward * Then: Enter Mailbox #
3 3 Skip to End * # Send
4 Previous 3 Delivery Options
5 Forward Copy # Add Recipients
6 Next Message
7 Message Envelope To Change Mailbox Options
7 7 Save Message 8
8 Erase Message Then: 1 Change Name in Company Directory
9 Reply to Message 2 Record / Select Greeting / Call Forward
* * Return to Main Menu 4 Change Password
* Only applies when message is playing 5 Target Attendent
6 Message Notification Options
8 Outbound Transfer Options
* Return to Main Menu

Phone Administration
Add Intercom Keys
Answer DN
Basic User Guide
Change DN
Copy Phone Programming
Customizing A Phone
Enable Directed Pickup
Enable Hansfree Speakerphone
Enable Held Reminder
Enable Music On Hold
Feature Code Descriptions
Feature Code List
Line Pool Access
Name Change
Phone Setup and Testing
Pick Up Groups
Prime Line
Set Relocation
System Speed Dial
Time And Date

Voicemail Administration
Add New Mailbox
Applications Module Reboot
Applications Module Shutdown
Applications Module System ID
Auto-Attendant Add Lines
Auto-Attendant Change Menu Prompt
Auto-Attendant Number Of Rings
Auto-Attendant Record Company Greeting
Changing Mailbox Name
Enable Forward No Answer
Initialize Mailbox
Message Notification
Reset Admin Password
Resetting Mailbox Password
StarTalk Time And Date
Voicemail Administrative Programming
Voicemail Feature Codes
Voicemail Night service
Voicemail Quick Reference