Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Setup Basic Night Service
First, to determine the Voice Mail Mailbox #:
Press Feature 985
-write down this number.
--Then--
Feature **266344
Log: (Password) 266344
System Displays Terminals & Sets  
Press NEXT 2 Times.
System Displays Services    
Press SHOW.
System Displays Ringing Service  
Press SHOW.
System Displays Ringing Groups  
Press SHOW.
System Displays Show Group:   
Enter Group 001.
System Displays Ring Group:001  
Press SHOW.
System Displays Show Set:  
Enter Voice Mail ID #.  (From above Feature 985).
System Displays <VM#>:NoAssigned  
Press CHANGE to Assign.
Press HEADING Button (line 1) 2 times.
System Displays Ringing Groups  
Press NEXT.
System Displays Sched: Night  
Press SHOW.
(Page 2 - Night Service Con't)
System Displays Service: <Manual>   It could be Auto, Manual or Off.
Press NEXT. Set to Manual to turn if off 
System Displays Trunk Answer:  Y   & on whenever is needed.
Press NEXT.
System Displays Extradial: <21>   Make it the Extension that has
Press NEXT.  the Night Service Button.
System Displays Line Settings  
Press SHOW.
System Displays Show Line:  
Enter line 001.
System Displays Line001:Line001   *
Press SHOW.
System Displays Ring Group:001  
Press HEADING Button (line 1).
System Displays Line001:Line001  
Press NEXT.
System Displays Line002:Line002  
* Follow same instructions for lines 2, to make sure it is set on Ring Group 001.
Press Change until system displays line that you want picked up.
Hit Release to end.
Please call if you have any questions.

Phone Administration

Voicemail Administration