Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Setup Basic Night Service
First, to determine the Voice Mail Mailbox #:
Press Feature 985
-write down this number.
--Then--
Feature **266344
Log: (Password) 266344
System Displays Terminals & Sets  
Press NEXT 2 Times.
System Displays Services    
Press SHOW.
System Displays Ringing Service  
Press SHOW.
System Displays Ringing Groups  
Press SHOW.
System Displays Show Group:   
Enter Group 001.
System Displays Ring Group:001  
Press SHOW.
System Displays Show Set:  
Enter Voice Mail ID #.  (From above Feature 985).
System Displays <VM#>:NoAssigned  
Press CHANGE to Assign.
Press HEADING Button (line 1) 2 times.
System Displays Ringing Groups  
Press NEXT.
System Displays Sched: Night  
Press SHOW.
(Page 2 - Night Service Con't)
System Displays Service: <Manual>   It could be Auto, Manual or Off.
Press NEXT. Set to Manual to turn if off 
System Displays Trunk Answer:  Y   & on whenever is needed.
Press NEXT.
System Displays Extradial: <21>   Make it the Extension that has
Press NEXT.  the Night Service Button.
System Displays Line Settings  
Press SHOW.
System Displays Show Line:  
Enter line 001.
System Displays Line001:Line001   *
Press SHOW.
System Displays Ring Group:001  
Press HEADING Button (line 1).
System Displays Line001:Line001  
Press NEXT.
System Displays Line002:Line002  
* Follow same instructions for lines 2, to make sure it is set on Ring Group 001.
Press Change until system displays line that you want picked up.
Hit Release to end.
Please call if you have any questions.

Phone Administration
Add Intercom Keys
Answer DN
Basic User Guide
Change DN
Copy Phone Programming
Customizing A Phone
Enable Directed Pickup
Enable Hansfree Speakerphone
Enable Held Reminder
Enable Music On Hold
Feature Code Descriptions
Feature Code List
Line Pool Access
Name Change
Phone Setup and Testing
Pick Up Groups
Prime Line
Set Relocation
System Speed Dial
Time And Date

Voicemail Administration
Add New Mailbox
Applications Module Reboot
Applications Module Shutdown
Applications Module System ID
Auto-Attendant Add Lines
Auto-Attendant Change Menu Prompt
Auto-Attendant Number Of Rings
Auto-Attendant Record Company Greeting
Changing Mailbox Name
Enable Forward No Answer
Initialize Mailbox
Message Notification
Reset Admin Password
Resetting Mailbox Password
StarTalk Time And Date
Voicemail Administrative Programming
Voicemail Feature Codes
Voicemail Night service
Voicemail Quick Reference