Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Resetting Admin Password 
Press Feature 985
Phone Displays Set: (Your VM Ext.)    
Press the 9 Key
Phone Displays PSWD:     
Enter RESETSMPSWD (73738767793) using the dialpad    
Phone Displays RESET PSWD?  
     YES    NO
     
Press YES
Phone Displays Password Reset   
Once you have RESET the password, it reverts to the default. See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000
Please, give us a call if you need further assistance!

Phone Administration

Voicemail Administration