Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
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Initializing Your Mailbox and Recording Your Greeting

  • You must initialize your mailbox before it will accept messages.
    • Open your mailbox by pressing your Voice Mail  button (or Feature 981).  
    • At Pswd: enter 0000 # (0000 is the default password)
    • It will ask you for a new password. Enter a number not beginning with 0 then #. Enter it again.
    • It will ask you to record your name. This is not a greeting – just say your first and last name, and extension number, and then press # or OK. Press # again to save it.

Your mailbox will now accept messages, but you may still want to record a personal greeting...

 

  • Recording your (primary) mailbox greeting
    • Open your mailbox (Feature 981)
    • At the main menu PLAY REC ADMIN select ADMIN (or 8)
    • Then Select GREET (or 2)
    • Then RECORD (or 1)
    • Then PRIME (or 1) to record the primary greeting
    • Then YES (or 1)
    • Record your greeting followed by OK (or #)
    • Press 1 to replay it, 2 to re-record
    • Press # to save (Make sure you press # to save it before you hang up or it will be lost!)
      To test it, press Feature 980 , enter your mailbox number, and #, then listen to it.
       

Tips

    • You can give the caller the option to reach an operator by pressing 0, or to bypass the greeting and leave a message by pressing 1.
    • You can record an alternate greeting to use while you are on vacation.  When you use your alternate greeting, it plays a bell sound at the beginning to get the caller's attention to let them know something's up. 
      You will need to record the alternate greeting, then activate it:
      Goto Mailbox options (ADMIN), then GREET, then RECORD the greeting, then go back thru the menus and CHOOSE the alternate greeting. 

Phone Administration

Voicemail Administration