Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Changing AA Menu Prompt
Feature 983
Log: (Password) See Below
For 2 Digit Extensions 120000
For 3 Digit Extensions 1020000
For 4 Digit Extensions 10020000
System Displays Admin    
Press AA.
System Displays Auto    Atdt    Admin
GRTG  TABLE  LINES
Press TABLE.
Enter <Greeting Table Number 1>
Press OK.
System Displays AA menu Prompt: Y ** This is if you would like to record your own 
CHNG                    OK instructions to the caller after the Company 
Press CHANGE to N for NO. Greeting.
System Displays Prompt:     *Press NO if you would like to record your own
Prime  Alt   Greeting.
Press PRIME.
System Displays Prompt:  pri  
PLAY      REC     QUIT
When recording your prompt, include instructions such as press -0- to 
reach an operator, press -9- to choose the Alternate Language, and 
press -#- to access the company Directory. 
Press OK.
System Displays Accept Prompt?
RETRY    PLAY   OK
Press OK.
System Displays Prompt:    
PRIME     ALT  
Press *.
Press OK.  
System Displays Morning:  1  
CHNG     PLAY   NEXT
Press NEXT.
System Displays Afternoon:  2  
CHNG     PLAY   NEXT
Press CHANGE to make it Greeting #1.
System Displays Afternoon:  2  
CHNG     PLAY   NEXT
Press OK.
Press NEXT.
System Displays Evening:  <1>  
CHNG     PLAY   NEXT
*Change Greeting to #2.
System Displays Non-Business: <2>
CHNG     PLAY   NEXT
Press RELEASE to End.
Please call if you have any questions.

Phone Administration
Add Intercom Keys
Answer DN
Basic User Guide
Change DN
Copy Phone Programming
Customizing A Phone
Enable Directed Pickup
Enable Hansfree Speakerphone
Enable Held Reminder
Enable Music On Hold
Feature Code Descriptions
Feature Code List
Line Pool Access
Name Change
Phone Setup and Testing
Pick Up Groups
Prime Line
Set Relocation
System Speed Dial
Time And Date

Voicemail Administration
Add New Mailbox
Applications Module Reboot
Applications Module Shutdown
Applications Module System ID
Auto-Attendant Add Lines
Auto-Attendant Change Menu Prompt
Auto-Attendant Number Of Rings
Auto-Attendant Record Company Greeting
Changing Mailbox Name
Enable Forward No Answer
Initialize Mailbox
Message Notification
Reset Admin Password
Resetting Mailbox Password
StarTalk Time And Date
Voicemail Administrative Programming
Voicemail Feature Codes
Voicemail Night service
Voicemail Quick Reference