Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar Voicemail system with recent software revisions.
If pressing Feature 983 does not work you may have a Nortel BCM, contact us for more information.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Adding Lines To Auto-Attendant
Feature 983
Log: (Password) See Below
For 2 Digit Extensions ####
For 3 Digit Extensions ####
For 4 Digit Extensions ####
System Displays Admin    
Press AA.
System Displays Auto    Atdt    Admin
GRTG  TABLE  LINES
Press LINES.
Enter < the line number>
Press OK.
System Displays Line:1             Ans: Y **Set to Yes if you would
CHNG   TABLE  NEXT  like AA to pick up all the time.
Press CHANGE to N for NO.
Press TABLE.
System Displays Line:1          Table:1
CHNG    RINGS  NEXT
Press RINGS.
System Displays Line:1         Rings: <0> ** Change the number 
CHNG   ANS      NEXT of Rings before AA answers.
Press CHANGE.
System Displays No. of Rings:     
RETRY                 OK
Press OK.
Repeat process for all lines that you would like to be answered by AA.

Phone Administration
Add Intercom Keys
Answer DN
Basic User Guide
Change DN
Copy Phone Programming
Customizing A Phone
Enable Directed Pickup
Enable Hansfree Speakerphone
Enable Held Reminder
Enable Music On Hold
Feature Code Descriptions
Feature Code List
Line Pool Access
Name Change
Phone Setup and Testing
Pick Up Groups
Prime Line
Set Relocation
System Speed Dial
Time And Date

Voicemail Administration
Add New Mailbox
Applications Module Reboot
Applications Module Shutdown
Applications Module System ID
Auto-Attendant Add Lines
Auto-Attendant Change Menu Prompt
Auto-Attendant Number Of Rings
Auto-Attendant Record Company Greeting
Changing Mailbox Name
Enable Forward No Answer
Initialize Mailbox
Message Notification
Reset Admin Password
Resetting Mailbox Password
StarTalk Time And Date
Voicemail Administrative Programming
Voicemail Feature Codes
Voicemail Night service
Voicemail Quick Reference