Freevoice Telecom
Business/Office Phone Systems
These help guides should work with any Norstar CICS & MICS, or Nortel BCM system with recent software revisions.
If the display shows "A.Configuration" upon login you have an older software revision.
Click here for those instructions.
If the login code "**266344" doesn't work try "**797836". If this works you have a Nortel BCM.
***If you are not sure of what you are doing contact us first!***
Click here for the Norstar Basic Programming Guide
If you are not familiar with programming functions you should download and read the guide.

Norstar Help Guides
Pick Up Groups
Press Feature **266344
Log: (Password) 266344
System Displays Terminals & Sets  
Press the SHOW.
System Displays Show Set:  
Enter the Ext.
System Displays (Name) Ext#  
Press SHOW.
System Displays Line Access  
Press NEXT 1 time.
System Displays Capabilities  
Press SHOW.
System Displays Fwd no answer  
Press NEXT 5 Times
System Displays Pickup Grp:  1  
All the phones should be in the same Pick up Group.
Hit Release to end.
Please call if you have any questions.

Phone Administration
Add Intercom Keys
Answer DN
Basic User Guide
Change DN
Copy Phone Programming
Customizing A Phone
Enable Directed Pickup
Enable Hansfree Speakerphone
Enable Held Reminder
Enable Music On Hold
Feature Code Descriptions
Feature Code List
Line Pool Access
Name Change
Phone Setup and Testing
Pick Up Groups
Prime Line
Set Relocation
System Speed Dial
Time And Date

Voicemail Administration
Add New Mailbox
Applications Module Reboot
Applications Module Shutdown
Applications Module System ID
Auto-Attendant Add Lines
Auto-Attendant Change Menu Prompt
Auto-Attendant Number Of Rings
Auto-Attendant Record Company Greeting
Changing Mailbox Name
Enable Forward No Answer
Initialize Mailbox
Message Notification
Reset Admin Password
Resetting Mailbox Password
StarTalk Time And Date
Voicemail Administrative Programming
Voicemail Feature Codes
Voicemail Night service
Voicemail Quick Reference